Return Policy
Unopened Products Only (14-Day Returns)
We want you to love the HypoHero™ Thyroid Protocol, and we’re here to support you every step of the way. The protocol isn’t a quick fix—it’s a process. When you commit to it fully, you’re far more likely to experience real, lasting results. That’s why we encourage thoughtful purchasing and consistency over time.
If you change your mind after purchasing, you can return unopened products within 14 days of delivery. To qualify:
The product must be completely unopened, with the shrink band intact (for bottles) or factory seal unbroken (for boxed items).
You must contact us within 14 days of delivery to request a return.
Once approved, the product must be returned within 14 days.
The return must include all items from the original order, including any promotional items (e.g., thermometer).
A receipt, order number, or proof of purchase must be included.
💡 Please note:
We do not cover return shipping costs.
A $10 restocking fee applies to all returns.
We are not responsible for returns lost or damaged in transit. We recommend using a trackable shipping method to ensure your return reaches us safely.
If the return is received more than 30 days after delivery, we cannot issue a refund.
Please allow 7-10 days for your refund to be processed after we receive your return.
Existing customer orders are only eligible for replacement, exchange, or store credit—not refunds.
Important Note:
Please check with your doctor if you have any questions before starting the protocol. A doctor telling you not to use the supplements does not qualify as a reason for a refund.
To start a return, please click here.
To ensure safety and protect the integrity of our product line, we do not accept returns of opened or used supplements. This policy follows industry best practices and is in place to protect all customers.
Once a supplement has been opened, we cannot verify how it was stored or whether it may have been exposed to contamination. Because of this, opened supplements cannot be returned, refunded, restocked, or shipped back to the customer—even if returned by mistake.
💡 To be clear:
Opened products are not eligible for return, refund, exchange, or store credit.
If an item is returned and found to be opened or used, it will be safely discarded, and no refund or credit will be issued.
We cannot ship opened products back to customers under any circumstances.
We’ve built the HypoHero Thyroid Protocol to help support long-term healing, not short-term fixes. Many of our customers see real progress when they stay consistent, track their temperature, and follow the entire protocol as designed. We encourage you to approach this journey with intention and commitment, because that’s where the true transformation happens.
60-Day Money-Back Guarantee
We truly believe the HypoHero™ Thyroid Protocol will help improve your thyroid health and body temperature, so we offer a 60-day, conditional guarantee. Here’s how it works:
Join the HypoHero™ Thyroid Protocol online community and start your journey.
Complete all lessons in the HypoHero™ Thyroid Protocol online Instructions and use the supplements as directed.
Track your temperature and symptoms with the HypoHero™ Thyroid Tracker for 60 days.
Reach out for support—we’re here every step of the way!
If, after 60 days, you’ve followed these steps and don’t see measurable improvements in your symptoms and body temperature, let us know, and we’ll issue a full refund.
💡 This guarantee applies to first-time purchases of the full HypoHero™ Thyroid Protocol Starter Bundle and requires active participation.
To request a refund under the 60-Day Money-Back Guarantee, click here to get started.
DISCLAIMER
Please allow 7-14 business days once the return has arrived to our warehouse for return processing and approval.
We offer free shipping in the USA as a courtesy to all customers. When you return an order, our fulfillment partner charges a $10 restocking fee. If you return your order, the restocking fee will be deducted from the total refund.
We strive to ensure your order arrives safely and in a timely manner. However, we are not responsible for any damages that occur to orders during transit by the carrier or after delivery has been completed. Once the order leaves our facility, it is under the care of the shipping carrier, and we recommend contacting them directly for any issues related to damages during shipment or after delivery.
Results may vary from person to person.
Allergies - all ingredients are listed. Please review them carefully prior to consuming.
Representations regarding the efficacy and safety of Miss Lizzy Wellness products have not been evaluated by the Food and Drug Administration.
The FDA only evaluates foods and drugs, not supplements, such as the products offered by Miss Lizzy Wellness.
Information presented on the Miss Lizzy Website is not meant as a substitute for, or an alternative to medical advice, diagnosis or treatment. The advice of a licensed physician or medical doctor should be sought before using any supplemental dietary product.
Customers and potential customers should consult with a healthcare provider before using Miss Lizzy products, especially if they are pregnant, breastfeeding, taking prescription medications, or have a serious medical condition
