Refund policy

Effective November 1, 2020

A personal note from Miss Lizzy

As a craft supplement company in the USA, it's my mission to provide you with the highest quality thyroid support supplements and help you reach your health goals. We greatly appreciate you as a customer, and you are the reason we are in business!

Miss Lizzy supplements are excellent for those who need them, and thousands of customers have experienced those results! 

But now, more than ever, it's hard for small businesses to survive. We offer free shipping as a courtesy to you as a customer. The cost of returns can mean the difference between staying open and closing down. 

For this reason, before ordering, I want to personally ask that you read our returns policy thoroughly, understand our products, and talk with your doctor or medical practitioner to make sure the supplements are right for you.

Also, please understand that supporting thyroid health issues can be a process. There isn't a single quick-fix answer that works immediately and for everyone. 

But we offer education, tools, and resources throughout the website to help you feel empowered in your thyroid health and using our supplements.

Please read our returns policy and help us to continue to serve you!

Returns Policy Overview

  • Products must be returned within 14 days of the original delivery
  • We only accept returns of unopened product bottles
  • A $10 restocking fee will be deducted from the refund
  • The return shipping cost will be deducted from the refund

Returns for Bundles, Promotions, and Discounts

We do not offer prorated partial returns for items purchased using a discount or promo code based on the promotion price.

Suppose you placed an order for multiple items using a promotion code and decide to return some of the items in the order (per our returns policy). In that case, the refund will be the difference between the promotion price and the regular full-priced item(s) you are keeping.

For example, if you order three supplements for $189 with free shipping, using a promo code, if you chose to return two of the items (per our returns policy), the refund would be the difference between the promotional price of $189 and $97 (the full-price item you are keeping). We do not pay for return shipping, refund free shipping, or provide cash returns.

You are responsible for return shipping costs and safe delivery of undamaged products. 

Lost Shipments

For orders lost during shipping, please contact support for help. We can't guarantee delivery by carriers but make every effort to help ensure delivery. If you would like guaranteed delivery, please contact our support team to see if USPS Priority Mail with a delivery guarantee is available.

Damaged Shipments

For items damaged during shipping, please contact support and include photos. For items damaged due to shipping, we will send a replacement or provide a refund if it's within the 14 day return period.

Restocking Fee

We offer free shipping in the USA as a courtesy to all customers. When you return an order, that costs us money. Additionally, our shipping partner charges a $10 restocking fee for returns. If you return your order, we will deduct a $10 restocking fee from the total refund. 

Returning Your Order

Pack it up with your receipt or order number) and ship to our Returns Department. 

You are responsible for carefully packaging fragile items to ensure safe return shipping. Lost or damaged returns will not be refunded.

Return Shipping Costs

Since we offer free shipping as a courtesy, you are responsible for the cost of return shipping. We must receive the return within 30 days of your order delivery and in good condition. 

Ship Your Return

Brilliant Fulfillment
Attn: Miss Lizzy Receiving
4051 N Hwy 121, Suite 400
Grapevine, TX 76051

 

Let Us Know It Is Coming

During the 14 days after your order is delivered, contact us via email or online chat to let us know you plan on returning your order. Once we received the return and condition, we will issue a prompt refund to your original payment method. 


Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.


Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.


Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.


Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.